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We DO NOT ACCEPT returns and exchanges for:

• Customized and personalized item (items which has been customized based on your specific requirements)
• Sale and value buy items (items on discount)
• Products obtained from sources other than Dreamweavers Online and outlets (original invoices must be provided)
• Products that have been damaged by abuse or negligence (e.g. exposure to chemicals, sharp objects, caustic substances etc.);
• Products that have been damaged by misuse or activities other than the intended purposes
• Products that have been damaged as a result of wear and tear
• Products that have been altered or soiled

Except for the above,

We ACCEPT returns and exchanges for:

• Products with manufacturing defects
• Products that are unused and unworn
• Products in the original state of packaging and original tags attached
• Products must be returned within 7 days from the date of delivery

All decisions are subject to the final inspection and discretion of Dreamweavers Pte Ltd. Return of items is not a guarantee of exchange or refund.

 

STEPS TO RETURN/EXCHANGE

If you are not satisfied with your product and the above return/exchange policies are met:

• Contact our customer service at order@dreamweavers.com.sg
• Provide our customer service your order details and reason for exchange/return
• Insert your invoice into the return parcel and seal the parcel
• Proceed to the nearest postal service to post your returns
• Provide our customer service the postal company and tracking number of the return parcel
• Delivery fee for return items are to be borne by the customer
• Return/exchange request will not be entertained if we do not receive the returned product

All returns are to be shipped to the address below:

Dreamweavers Pte Ltd (200509885R)

333 North Bridge Road #06-00

Singapore 188721

Tel: +65 63362505

Once your return has been received:

• Please allow up to 7 business days after your return has been received by our head office for your exchange/refund to be processed.
• A final inspection will be done to ensure that the returned product fulfils our return/exchange policies before processing
• An exchange is subject to stock availability
• In the event where the exchange stock is unavailable, you may opt for: Exchange with a different item or Refund
• You will be updated via email once your return is successful

 

REFUNDS

• Refunds will be made in the form of store credit
• Refunds will be based on the merchandise value on your invoice excluding shipping and other charges from your initial order
• The refund will be credited into your Dreamweavers account within 2 business days once it has been approve

Your total shipping charges will automatically compute during checkout prior to the completion of your orders.

Orders are shipped on business days from Monday to Friday, 9am - 6pm, excluding national holidays in Singapore.

Please allow additional business days processing time for all customized and personalise products.

LOCAL SHIPPING:  Delivery time is estimated between 3-7 business days.

OVERSEAS SHIPPING: The normal lead time to deliver your order may take up to 2 weeks depending on your address. ​Duties, taxes and fees follow local regulations and it is the recipient's responsibility to be aware of the policies in their country. The recipient alone is fully responsible for payment of any fees or duties generated by their purchase.

Once the delivery is booked, you will be notified with a tracking number in the shipping confirmation email or in your "My Orders" page.

We always aim to deliver your order within our standard delivery times, but please note that shipments can occasionally be delayed due to unforeseen circumstances.